Contact Us
Our support team is available to help with account queries, deposits and withdrawals, verification and KYC requests, technical problems, or general feedback. Reach out any time for quick assistance with bonus questions, game issues, or payment checks. We provide live chat for immediate help and email support for detailed requests; you can also open a ticket via help centre. Expect a clear reply from our agents, typically within a few hours for chat and up to 24 hours for email.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat and email support) |
| General Enquiries | [email protected] (general enquiries, response within 24 hours) |
| Affiliate Enquiries | [email protected] (partner desk, Mon-Fri business reply) |
| Phone | +44 20 7946 0831 (voice support, available in English) |
| Working Hours | 24/7 |
Email assistance
For detailed requests, account issues, or cases that need documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and current contact details. Including your account ID and any relevant attachments helps us resolve matters faster and avoids delays. We aim to reply promptly; response times may vary depending on the request.
Submit your enquiry
Response Time
Our support team aims to respond quickly to all inquiries. Most messages are answered within one business day, with live chat often providing immediate help. More complex issues, such as account verification or payment investigations, may take longer to resolve depending on their nature and required checks. We appreciate your patience and will keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions, and ideas to make the site better. Please tell us about anything that could be improved, such as site layout, game selection, payments, or support. All submissions are reviewed carefully by our team and help shape product updates and user experience improvements. Send thoughts via the contact form or email [email protected]; we read and act on every message.