Responsible Gambling

At Wikiluck we take responsible gambling seriously. We want every player to enjoy their time with us while staying in control. That means offering clear tools to manage play, supporting players who need a break, and encouraging safe habits that keep gambling a form of entertainment rather than a risk.

Player protection principles

We base our approach on simple principles: transparency, choice, and immediate access to help. We provide straightforward settings so you can decide how, when, and how much you play. We do not pressure players into wagering and we respect requests to restrict account activity quickly and discreetly.

Activity-control tools

We offer a range of self-service options designed to limit activity and reduce risk. These tools are available in your account settings and can be adjusted at any time unless you choose a longer-term break.

Deposit limits

You can set daily, weekly, or monthly deposit limits to control spending. Limits take effect after confirmation and help prevent unexpected high outlays. If you need to lower limits further, our support team can assist.

Loss limits

Loss limits allow you to cap net losses over a chosen period. Setting a loss limit helps keep play within affordable boundaries and gives you a clear threshold to stop at.

Time limits

Time limits and session reminders are available to help manage how long you play. You can set automatic session time warnings or periodic breaks so you don’t lose track of time during play sessions.

Self-exclusion

If you feel you need a break, you can request self-exclusion for a defined period or choose a permanent account closure. During self-exclusion your account will be blocked for logins and any promotional contact will stop. Our team can explain the options and required steps when you request exclusion.

Signs of problematic behaviour

Be alert to common warning signs such as chasing losses, spending more time or money than planned, neglecting personal responsibilities, or feeling anxious about gambling. If you or someone close to you shows these signs, consider using the tools above and seeking further support.

Tips for maintaining control

Practical steps include setting strict deposit limits, deciding on playing time in advance, avoiding gambling when stressed or under the influence, and not using credit to fund play. Regularly review your account activity and use session reminders to keep play within agreed limits.

Professional help and support organisations

If you need additional help, please reach out to local support services or healthcare professionals who specialise in gambling-related issues. You can also contact our support team via live chat or email for guidance on account controls and self-exclusion. Professional organisations can offer confidential advice, counselling, and practical tools to support recovery.