Data Privacy Policy
This Privacy Policy explains how Wikiluck collects, uses, stores and protects personal information when you register, deposit, play or otherwise use our services. We respect your privacy and aim to be clear about what data we collect, why we process it and how you can exercise your rights.
Types of data we collect
Personal data
When you create an account or complete KYC checks we collect contact and identity details such as name, date of birth, email address, residential address and government ID where required for verification. We may also collect payment details necessary to process deposits and withdrawals.
Technical data
We collect technical information about your device and connection, including IP address, browser and device type, operating system, screen resolution, language settings and pages visited. This helps us deliver and optimise the site and detect suspicious activity.
Transactional data
We record gameplay activity, bets and wins, deposit and withdrawal history, bonus and promotional activity, and customer service interactions. Transactional records are used for account management, payments and fraud prevention.
How we use your information
We use personal and technical data to operate your account, process payments, run identity checks, provide customer support, improve the site and deliver a secure service. Transactional data is used to manage wagers, resolve disputes and detect abuse. Where required, we also use data to comply with legal and regulatory obligations.
Data protection practices
We protect data with encryption in transit and access controls. We limit internal access to authorised staff and regularly review security measures. Where identity verification is required, we may request copies of ID documents and proof of address to help prevent fraud and enable withdrawals.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, keep you logged in, analyse site usage and support marketing. Some cookies are essential for core functions, while others are used for analytics and personalised content. You can manage cookie preferences via your browser or the site cookie settings.
User rights
You have the right to request access to the personal data we hold about you, ask for corrections, request deletion in applicable circumstances, withdraw consent where processing is consent‑based, and object to certain processing activities. We will respond to legitimate requests and may require verification to protect account security.
Access, correction and deletion of data
To request access, correction or deletion, contact our support team. We will guide you through identity verification steps before fulfilling requests. Please note that certain information may be retained for operational, legal or fraud‑prevention purposes even after account closure.
Information sharing and third parties
We share data with payment providers, identity verification and fraud‑prevention services, game providers and other processors that perform services on our behalf. We may also disclose data to comply with legal obligations or to protect our rights. Aggregated or anonymised data may be used for analysis without identifying you.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and the effective date will be updated. Continued use of the service after changes indicates acceptance of the revised policy.
Contact
If you have questions or wish to make a privacy request, contact us at [email protected]. We aim to respond to enquiries promptly and will explain any next steps required to process your request.